The only solution that worked for me was to run an additional digital audio cable out from my Verizon set-top box.
I do not know why the HDMI cable-only solution can no longer send a Dolby Surround signal. It worked fine for years -- until this recent upgrade from Verizon messed things up.
I haven't tried that. Forgive me, but I'm unsure of what you mean by backend menu. The Verizon Fios menu setting is on "surround" and yes, I have toggled it back and forth. Is there another menu that I don't know about? Because if so, that might be my issue.
Thank you so much for the response! 🙂
And yes, I'm always sure to check with a 5.1 source, movie channel, etc. The mix is coming through somewhat correctly, but the multi-channel decoding light is not lit on the receiver as it is with all the other higher quality sources (bluray, xbox360, macbook pro, etc.).
Thanks again! 🙂
Okay... after turning off all components and main power conditioner, Pass-through seems to work now in that the display shows DOLBY DIGITAL 3/2.1 instead of just PCM-48Mhz, and there is definitely a radical jump in quality (very pleased) ... but the multi-channel audio decoding light on the receiver (SONY STR DA4400ES) is still not lit. Strange.
Also, sidenote... after a few channel changes (to stations that aren't 5.1) the audio stops and I have to go though the process again which defeats the purpose. This whole thing doesn't seem normal. Is anyone else having these issues?
Thanks again! 🙂
Because I actually had some time to play with this today, I just ran an optical cable to the receiver and rerouted the HDMI video source to that input, but this is a total workaround. HDMI SHOULD work. I had the same thing a few years ago when I had AT&T UVerse... but they did a software update and it rectifed the problem allowing me to remove the workaround.
Verizon, PLEASE... get on this. Thanks! 🙂