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No HD signal....

Posts: 1
Registered: ‎04-11-2009

No HD signal....

Message 1 of 2
I have had Verizon FIOS for over a month now and my 52" Sony Bravia still gets the "no signal" message when I try to hook the FIOS up through the HDMI cables. I have 3 different cables (including the one the installer left me) and none of them have worked for the tv but they work work just fine for the dvd player and Xbox 360, so I know its not the cables. I contacted tech support and I was told that it was a problem with FIOS and they were going to send out a patch to fix the problem. If this is the case, when is it going to happen? I have had FIOS since March 8th and have yet to get a single show in HD.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: No HD signal....

Message 2 of 2

While there may be a FiOS problem, I can tell you that I have used HDMI to my Sony LCD HD TV for 3 1/2 years without any problems. So it can work.


Now, if HDMI doesn't work for you, why aren't you using component cables (or are you)? They will provide HD content to your TV, just like an HDMI cable will. The picture may or may not be as good as using HDMI, some people say HDMI is better, some say component is better. And if you are already using component cables, you most certainly should be able to get HD content in HD.


So, lets start with:


1) What Verizon STB do you have?


2) How do you have the Verizon STB connected to your TV since you can't use HDMI?


3) What level if the IMG do you have now? If you don't know, Menu ==> Settings ==> System Information


4) What FiOS TV package are you subscribed to?


5) Where are you located? 


Once we know this info, hopefully we can give you some additional advice that will get you the HD picture you should already have.


Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

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