No TV picture
marfr
Newbie

After receiving message that a DVRd program couuldn't be shown, I did the usual pull the plug, replug with no results.  Tried several suggestions from online 'service' to no avail.  At one point was on hold nearly an hour--also to no aval.

Missed 1st game of World Series.

This AM called again, after 25 min. wait was connected, brief conversation resulted in, "you need a new set top box" --we'll send you one.  You will lose everything presently on DVR!

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Re: No TV picture
CRobGauth
Community Leader
Community Leader

Sounds like a HD issue.

Losing recordings would be common among dvrs if HD fails.

What model DVR do you have?

Do you have other stbs?

Can you use remote DVR feature to watch recordings?

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