Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

No guide on STB router switches from PPPoe to DHCP

Reply
nubby122
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎11-01-2011

No guide on STB router switches from PPPoe to DHCP

Message 1 of 4
(722 Views)

My STBs stop receiving guide info and on-demand programming info.

Tech came out and replaced ONT, (2 times) Router (2 times)

Line from ONT to splitter, splitter, line from splitter to router.

Tech then called support to find out about changing from DHCP to PPPoE

(for my town he said PPPoe is what I should be set at).

The support said he was being held hostage by my tech.

After 4 hours and no results, the tech decided to return in the morning.

I played around with the router settings and got it to PPPoE and the guide / on

demand work.  Only problem it keeps reverting to DHCP randomly and

after power outages.

3 REPLIES 3
TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: No guide on STB router switches from PPPoe to DHCP

Message 2 of 4
(704 Views)

Good Morning,

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,


Tonya D.

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: No guide on STB router switches from PPPoe to DHCP

Message 3 of 4
(681 Views)

What type router?  The actiontec's should detect and set to the correct type, automatically.  Same is true of some(all?) the other routers.

nubby122
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎11-01-2011

Re: No guide on STB router switches from PPPoe to DHCP

Message 4 of 4
(657 Views)

It is the actiontec mi424wr

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title