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No guide on STB router switches from PPPoe to DHCP

No guide on STB router switches from PPPoe to DHCP

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Copper Contributor nubby122
Copper Contributor
Posts: 14
Registered: ‎11-01-2011
Message 1 of 4
(411 Views)

My STBs stop receiving guide info and on-demand programming info.

Tech came out and replaced ONT, (2 times) Router (2 times)

Line from ONT to splitter, splitter, line from splitter to router.

Tech then called support to find out about changing from DHCP to PPPoE

(for my town he said PPPoe is what I should be set at).

The support said he was being held hostage by my tech.

After 4 hours and no results, the tech decided to return in the morning.

I played around with the router settings and got it to PPPoE and the guide / on

demand work.  Only problem it keeps reverting to DHCP randomly and

after power outages.

3 REPLIES 3
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 4
(393 Views)

Good Morning,

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,


Tonya D.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010
Message 3 of 4
(370 Views)

What type router?  The actiontec's should detect and set to the correct type, automatically.  Same is true of some(all?) the other routers.

Copper Contributor nubby122
Copper Contributor
Posts: 14
Registered: ‎11-01-2011
Message 4 of 4
(346 Views)

It is the actiontec mi424wr

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