×

Switch Account

No initial download screen

Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-21-2013

No initial download screen

Message 1 of 2
(516 Views)

I wasn't getting a picture on my tv, so I rebooted my set top box.  When it turned back on, it went directly to the tv without going through the initial download process.   I'm able to change channels but if I press "info" I get that white parental control screen.  None of the other buttons on the remote work.  Any ideas on how to fix this?  Thanks.

1 REPLY 1
Highlighted
Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: No initial download screen

Message 2 of 2
(509 Views)

If you haven't already, you might try rebooting the box again:  unplug it, wait 30 seconds, then plug it in.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.