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No live TV but can watch Recorded Programs + On Demand

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-06-2015

No live TV but can watch Recorded Programs + On Demand

Message 1 of 8
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Box for our secondary TV has been installed since September 2014. Just last week we started to get a completely black picture and no sound when trying to watch live TV(any channel). The Channel Guide pops up on screen and let's me scroll through and change the channel but no picture or sound.

 

In addition, we ARE able to watch Recorded Programs on our DVR and also access On Demand content.

 

Does this sound like a TV issue, a Box issue or something else?  I'm stumped. Have unplugged and reset both TV and box with no success.

 

Thanks!

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: No live TV but can watch Recorded Programs + On Demand

Message 5 of 8
(5,814 Views)

Unplug your router, VMS server and client. Plug your router back in and wait for it to reconnect. It should take a few minutes. Plug your VMS server back in and immediately keep tapping the menu button on the remote until the front of the box says run. Use the down arrows until you see the word cold and hit the ok button. This will cold initialize the set top box. The box will take several minutes to come back up. When that is done plug in the client and wait for it to reboot. The client should reestablish a connection to the server.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: No live TV but can watch Recorded Programs + On Demand

Message 2 of 8
(5,891 Views)

What is the model of your set top box?

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-06-2015

Re: No live TV but can watch Recorded Programs + On Demand

Message 3 of 8
(5,843 Views)

Back of box has:

 

"Set-Top Box - Model IPC1100/1106/3740"

 

Another sticker on back just has IPC1100 so I'd go with that.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,947
Registered: ‎11-04-2008

Re: No live TV but can watch Recorded Programs + On Demand

Message 4 of 8
(5,834 Views)

On the IPC go to menu-Customer Support - Top Tools - Connected device status.

See if you have green between your IPC and your VMS.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: No live TV but can watch Recorded Programs + On Demand

Message 5 of 8
(5,815 Views)

Unplug your router, VMS server and client. Plug your router back in and wait for it to reconnect. It should take a few minutes. Plug your VMS server back in and immediately keep tapping the menu button on the remote until the front of the box says run. Use the down arrows until you see the word cold and hit the ok button. This will cold initialize the set top box. The box will take several minutes to come back up. When that is done plug in the client and wait for it to reboot. The client should reestablish a connection to the server.

View solution in original post

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-06-2015

Re: No live TV but can watch Recorded Programs + On Demand

Message 6 of 8
(5,798 Views)

CRobGauth - The image below is what I'm seeing after following your instructions.

 

Telcoguru = Will try that when I'm back home tomorrow.

 

Thanks for the help folks.

 

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-06-2015

Re: No live TV but can watch Recorded Programs + On Demand

Message 7 of 8
(5,789 Views)

tn.jpg

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-06-2015

Re: No live TV but can watch Recorded Programs + On Demand

Message 8 of 8
(5,699 Views)

Thank you Telcoguru. This worked perfectly. Appreciate it!

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