Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

No message light on set top box

SOLVED
Reply
Chloesi
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-31-2008

No message light on set top box

Message 1 of 4
(6,055 Views)
I have been a Fios TV customer for over a year, and I have never seen the message light illuminated on my set top box. I have had two boxes during that time and neither of them showed messages with the message light. On a side note, I have only had about 3 messages appear in my inbox in a year's time. Am I not getting the messages that I should be, or are there really only rare messages sent from Verizon?
1 ACCEPTED SOLUTION

Accepted Solutions
matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: No message light on set top box

Message 2 of 4
(6,044 Views)
They don't use the message light. They send maybe one or two messages a month. When you hit the Menu button you'll see an envelope over the Messages icon if there is a new one.

View solution in original post

3 REPLIES 3
matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: No message light on set top box

Message 2 of 4
(6,045 Views)
They don't use the message light. They send maybe one or two messages a month. When you hit the Menu button you'll see an envelope over the Messages icon if there is a new one.

View solution in original post

Keyboards
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: No message light on set top box

Message 3 of 4
(6,040 Views)
Just to clarify, Verizon used the light early on and got so many customer service calls about "what is this light on the front of my STB" that they disabled it (even though their documentation says they use it).  It would be nice if the enabled it with the default at off and allow the user to enable.  Just my 2 cents on the subject.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Chloesi
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-31-2008

Re: No message light on set top box

Message 4 of 4
(6,028 Views)

Well, that answers why my light never goes on. I agree, it would be nice if they give the option of enabling it or not. For me, I never think to check for messages.

 

Thanks for the replies!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.