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No reps available on the weekend?
Yankee_Fan
Enthusiast - Level 3
‎01-03-2009 02:08 PM
Why doesn't Verizon have reps available on the weekend?  Their online system will not allow me to make changes to my FIOS service (I have the Internet service and want to add TV).  I called the number and it says no one is available...what gives?  
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Re: No reps available on the weekend?
Martin
Newbie
‎01-03-2009 02:51 PM
I hate to say this but I agree with the Yankee_Fan... sorry phillies fan 😛

Also why do you have on the my verizon account a Add/Change Channels & Plan... if it dosen't work and your phone support people told me to use it when I wanted to add or removel channel???

On top of all that when I clicked the link and it said to call the 800 #

Let Us Help You
To add a service or change your existing service, call 1-888-591-6076
Our friendly and helpful representatives are available seven days a week, 8 a.m. to midnight ET.

Maybe time to check the site and make sure your employees are all on the same page?!?!?
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Re: No reps available on the weekend?
ZuteELoops
Enthusiast - Level 2
‎01-25-2009 10:19 AM
On the weekends.. hell, you mean ANY TIME.  Every single time I've had to call (which by the way has been over 10 times in the last 2 weeks) - I've ben on hold *waiting* for at least 15 minutes for tech support.  One call in particular, I waited 2 hours!  On average, I'd say I'm waiting between 20-40 minutes.
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