Why doesn;t Verizon provide an easy way to register an issue? Emails could be very simple...
I had a problem - and got on the online chat:
Chat Subject:FiOS Television (Video On Demand/ Pay Per View)
Your Question:Ordered the first of the Lord of the rings trilogy on demand. After watching for 2 1/2 hours, the sound went bad- first breaking up then going away altogether. Tried restarting even from the beginning - no luck. Wife, two grandsons and I were very disappointed - refund?
{edited for privacy}
After the chat – I tried to call billing as suggested – after many prompts, I was put on hold for over 15 minutes – then got disconnected!
I am frustrated -- I am hoping that I can get a refund for the movie without more effort or frustration on my part.
Good customer service is very important to me – I hope that Verizon can continue to provide it!
Thank you,
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