×

Switch Account

No sound at end of rented On Demand Movie

No sound at end of rented On Demand Movie

Reply
Highlighted
Contributor popopbob
Contributor
Posts: 1
Registered: ‎07-30-2013
Message 1 of 1
(540 Views)

Why doesn;t Verizon provide an easy way to register an issue? Emails could be very simple...

 

I had a problem - and got on the online chat:  

 

Chat Subject:FiOS Television (Video On Demand/ Pay Per View)

Your Question:Ordered the first of the Lord of the rings trilogy on demand. After watching for 2 1/2 hours, the sound went bad- first breaking up then going away altogether. Tried restarting even from the beginning - no luck. Wife, two grandsons and I were very disappointed - refund?

 

{edited for privacy}

 

After the chat – I tried to call billing as suggested – after many prompts, I was put on hold for over 15 minutes – then got disconnected!

 

I am frustrated --  I am hoping that I can get a refund for the movie without more effort or frustration on my part.

 

Good customer service is very important to me –  I hope that Verizon can continue to provide it!

 

Thank you,

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.