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No sound at end of rented On Demand Movie

No sound at end of rented On Demand Movie

Contributor popopbob
Posts: 1
Registered: ‎07-30-2013
Message 1 of 1

Why doesn;t Verizon provide an easy way to register an issue? Emails could be very simple...


I had a problem - and got on the online chat:  


Chat Subject:FiOS Television (Video On Demand/ Pay Per View)

Your Question:Ordered the first of the Lord of the rings trilogy on demand. After watching for 2 1/2 hours, the sound went bad- first breaking up then going away altogether. Tried restarting even from the beginning - no luck. Wife, two grandsons and I were very disappointed - refund?


{edited for privacy}


After the chat – I tried to call billing as suggested – after many prompts, I was put on hold for over 15 minutes – then got disconnected!


I am frustrated --  I am hoping that I can get a refund for the movie without more effort or frustration on my part.


Good customer service is very important to me –  I hope that Verizon can continue to provide it!


Thank you,


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