No sound from any channel

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Contributor
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Posts: 1
Registered: ‎11-04-2016

No sound from any channel

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No sound from any channel. Checked tv sound and it worked fine with a dvd. Checked fios volume via settings and that is set at max volume. What can I do?? 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: No sound from any channel

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obviously check your cables.  You didn't identify what type you were using.  HDMI? RCA? etc.

 

Check your audio settings both in the reqular menus and hidden menus to see if you have something restricted, and to try PCM vs Dolby Digital.

 

Do you have more than one STB?  if so switch which one you are using to see if its a bad box.

 

Worse come to worse, contact Verizon Support.  You may need a new box.

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Contributor
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Posts: 1
Registered: ‎07-07-2020

Re: No sound from any channel

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I had same problem just rebooted the box by unplugging and plugging back in

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Moderator Moderator
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Registered: ‎07-06-2016

Re: No sound from any channel

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