No sound on DVR playback after fast forward
smdisciullo
Newbie

I have a cisco CHS435 DVR and 2 CHS335 set top boxes.  I consistantly lose audio during playback on 1 of the set top boxes after fast forwarding or skipping ahead.  To regain audio I have to hit pause then play.   Any ideas?

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Re: No sound on DVR playback after fast forward
Anthony_VZ
Master - Level 3

To fix the sound issue press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

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Re: No sound on DVR playback after fast forward
smdisciullo
Newbie

I tried to use SET TOP BOX AUTO CORRECTION when I first discovered the problem.  It did not improve the behavior.  Just to be clear, I did this on the set top box that was having the audio playback problem.  I did not try this on the DVR set top box.  Also, I have another STB in another room that does not show the same audio problem during playback.  What should I do next???

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Re: No sound on DVR playback after fast forward
luvtobirdi
Newbie

I had fios triple play installed in march and i have the same problem on 2 out of 3 tvs  (all but the main dvr box) and have no idea how to fix this...i will try the customer service thing....

are there any other fixes?????

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Re: No sound on DVR playback after fast forward
lucastheisen
Newbie
same problem here... over a year later. anyone ever get this fixed?
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