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I have a cisco CHS435 DVR and 2 CHS335 set top boxes. I consistantly lose audio during playback on 1 of the set top boxes after fast forwarding or skipping ahead. To regain audio I have to hit pause then play. Any ideas?
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To fix the sound issue press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.
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I tried to use SET TOP BOX AUTO CORRECTION when I first discovered the problem. It did not improve the behavior. Just to be clear, I did this on the set top box that was having the audio playback problem. I did not try this on the DVR set top box. Also, I have another STB in another room that does not show the same audio problem during playback. What should I do next???
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I had fios triple play installed in march and i have the same problem on 2 out of 3 tvs (all but the main dvr box) and have no idea how to fix this...i will try the customer service thing....
are there any other fixes?????
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