Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

Not getting 3D

SOLVED
Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Not getting 3D

Message 1 of 16
(1,238 Views)

I have a VMS1100 box and a Panasonic VT25 TV. When I try to view 3D VOD I get distorted two images as though I'm not wearing any glasses. I have the box set to 3D and I tried the various formats (side by side, top-bottom, auto) in the TV's setting. Any ideas?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Re: Not getting 3D

Message 16 of 16
(727 Views)

Just called VMS customer support. Spoke with Wilfredo. He thought of watching an actual movie (Verizon would credit me). I did and the actual movie was in 3D! It's just the trailers that were "acting up". So everything is fine. Excellent customer service by the way. Thank you all and thank you Wilfredo of Verizon customer support!

View solution in original post

15 REPLIES 15
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Not getting 3D

Message 2 of 16
(1,209 Views)

Distorted it what way?  Any particular 3d.  Worked on my Samsung when I last tried it.  I know some with VT's but not with VMS, who have it working.

Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Re: Not getting 3D

Message 3 of 16
(1,204 Views)

 Thanks for replying. Double images as though I'm not wearing the glasses.Dont think it's the TV because blu-ray 3D is fine. I have the setting in the STB as "My TV is 3D capable" and send signal as 1080i. I am watching 3D trailers in VOD. Haven't actually rented a 3D movie yet. Figure it would be a waste if my 3D is distorted.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Not getting 3D

Message 4 of 16
(1,199 Views)

I don't know if the Panasonics were one of them but some tv's did not do 3d that was in over under 720p correctly unless sent as 720p, and ditto for 1080i side by side sent as 720P.  Try matching the output mode and see if it helps.

Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Re: Not getting 3D

Message 5 of 16
(1,188 Views)

Ok, Do you mean set the VMS1100 to 720p? I'll give it a shot. I'm not optimistic because when I had Time-Warner 3D was fine but I will try your suggestion. Again, thanks for replying.

Highlighted
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Not getting 3D

Message 6 of 16
(1,181 Views)

I ran into the same issue yesterday on my Sharp. I just restarted the movie though and it worked.

Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Re: Not getting 3D

Message 7 of 16
(1,177 Views)

Are you using a VMS1100 STB?

Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Re: Not getting 3D

Message 8 of 16
(1,172 Views)

Well, I tried every variable I can think of and am now thinking it's another VMS1100 bug. Is there anyone else out there who has a VMS1100 and has been successful watching a 3D trailer?

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Not getting 3D

Message 9 of 16
(1,131 Views)

I have no trouble.  Any particular trailer?

Highlighted
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎09-20-2014

Re: Not getting 3D

Message 10 of 16
(1,119 Views)

You're using a VMS1100? Any trailer.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.