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On Demand Connection Failure

Posts: 1
Registered: ‎05-05-2011

On Demand Connection Failure

Message 1 of 2

On Demand connection fails when moving from an HD TV channel but works fine when moving from non-HD TV channel.  Have others experienced this?  What's the problem and/or fix? I recently upgraded to larger capacity DVR - is this related?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 158
Registered: ‎01-04-2011

Re: On Demand Connection Failure

Message 2 of 2

Hello Lak12,

I am not sure I understand what you are saying. If you could please clarify.


When you are on a SD channel and you attempt to access the On-Demand feature menu using the On-demand button on the remote control you can access on-demand content normally with no error.


Repeat the same process while on a HD channel and your getting an error from On-Demand?


Also, please provide the actual wording on screen from the error that you are getting so we may be able to assist you further.


Thank you

Verizon Support

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