Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

On Demand Doesn't Work

Reply
seamonkey3874
Contributor
Contributor
Posts: 1
Registered: ‎05-20-2009

On Demand Doesn't Work

Message 1 of 3
(9,966 Views)
My On Demand feature is incredibly inconsistent. Sometimes it will work, but at least half the time it tells me that it us "unable to process your request" and gives me the code VOD_11:0X6. What is going on?
2 REPLIES 2
kevinb
Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎05-21-2009

Re: On Demand Doesn't Work

Message 2 of 3
(9,938 Views)
That error code indicates that the STB was unable to create a connection with the remote server. Make sure your router is powered on whenever you want to view VOD. You may also want to reseat the coax connection at your router and any affected STB's. Or get a truck roll to check out the coax in your house.
CSimpson
Bronze Contributor II
Bronze Contributor II
Posts: 121
Registered: ‎09-30-2008

Re: On Demand Doesn't Work

Message 3 of 3
(9,847 Views)
Any time I get any of those errors, I'll reset the router.  If that doesn't do the trick, then just reset the STB and you should be fine.  I used to get these errors all of the time, but ever since the latest 1.6.2 firmwar was released, I haven't experienced this error once.  Not sure if it's coincidence or that they changed something to help VOD stability.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.