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On Demand Free TV cannot be watched due to credit check failure

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wickedfish
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎03-10-2012

On Demand Free TV cannot be watched due to credit check failure

Message 1 of 4
(1,560 Views)

So....I am trying to watch a free TV show ON DEMAND. It tells me I cannot view the show because my box doesn't have enough credits.

 

I rebooted everything. - NO GOOD

 

I did the STB Auto correct - NO GOOD

 

I called Verizon customer Support - INCREDIBLY FRUSTRATING AND TOTALLY INEPT ( no good).

 

 

Anybody got any ideas?  Besides the obvious ( Comcast, Dish, Charter, Et.)

 

 

3 REPLIES 3
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: On Demand Free TV cannot be watched due to credit check failure

Message 2 of 4
(1,339 Views)

Sorry to hear about the problems you are having with the OnDemand and the credit check failure. Have you gotten this issue addressed? If not, please reply back so we can assist.

Anthony_VZ

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mikeg279
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-30-2009

Re: On Demand Free TV cannot be watched due to credit check failure

Message 3 of 4
(915 Views)

I just installed Fios Quantum 

One of the boxes works just find. On demand no problem

The other box just give me the same message  On Demand Free TV cannot be watched due to credit check failure

My credit is fine on one box but nor good on the other.

They are sending me a new bow hope this help. next they will sent out a tech Go help me.

 

madrob143
Contributor
Contributor
Posts: 2
Registered: ‎11-27-2014

Re: On Demand Free TV cannot be watched due to credit check failure

Message 4 of 4
(894 Views)
having the same problem. spent way too much time with support this past weekend.
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