On Demand Free TV cannot be watched due to credit check failure

[wickedfish1]

So....I am trying to watch a free TV show ON DEMAND. It tells me I cannot view the show because my box doesn't have enough credits.

I rebooted everything. - NO GOOD

I did the STB Auto correct - NO GOOD

I called Verizon customer Support - INCREDIBLY FRUSTRATING AND TOTALLY INEPT ( no good).

Anybody got any ideas?  Besides the obvious ( Comcast, Dish, Charter, Et.)

[Anthony_VZ]

Sorry to hear about the problems you are having with the OnDemand and the credit check failure. Have you gotten this issue addressed? If not, please reply back so we can assist.

[mikeg2791]

I just installed Fios Quantum 

One of the boxes works just find. On demand no problem

The other box just give me the same message  On Demand Free TV cannot be watched due to credit check failure

My credit is fine on one box but nor good on the other.

They are sending me a new bow hope this help. next they will sent out a tech Go help me.

[madrob143]

having the same problem. spent way too much time with support this past weekend.