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On Demand/Guide Update

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Contributor
Contributor
Posts: 2
Registered: ‎01-07-2018

Re: On Demand Update

Message 11 of 18
(2,311 Views)

Totally agree this new upgrade is horrible.  Favorites button on remote no longer works.   Guide filter of “favorites” doesn’t save when the tv is turned off.  Next time I turn the tv on, I have to set the filter again.  Don’t care to see tv show information covering bottom third of screen when simply changing channels.  Ability to jump forward by 10 minute intervals on recorded shows is gone.  Guide itself is extremely small.  Movies used to appear in a different color in guide...now all shows are black.  I too wonder do they even test this on focus groups before moving it into production?  This upgrade is not user friendly at all.

Contributor
Contributor
Posts: 1
Registered: ‎08-21-2020

Re: On Demand Update

Message 12 of 18
(2,271 Views)

This update IS SO bad. Now I spend a few minutes a day trying to find info online for what an be done to change it back. Please Verizon, downgrade the software and make your customers happy(ish) again.

I think they want customers to use the voice control  more. I'm not  a fan of using voice control.

Edit: more words

Contributor
Contributor
Posts: 1
Registered: ‎08-25-2020

Re: TV configuration

Message 13 of 18
(2,226 Views)

I agree. It is the absolute worst thing they have done yet. I would rather just turn the tv off than deal with this new guide. 

Contributor
Contributor
Posts: 3
Registered: ‎07-04-2011

New Interactive Guide is Horrendous

Message 14 of 18
(2,214 Views)

As a software developer myself I have to say the re-design of the interactive guide is horrible. It's virtually unusable. Severe latency on VMS - even directly entering a channel, way too cluttered, the descriptions are all cut off so you have to always go into info to get a full description, but then you can't get back to where you were, etc. If you click On Demand you better go get a cup of coffee.

 

About the only thing I like is they gave us the option to revert previous channel back to previous channel and not the past 50 things i've watched.

 

Always swore by verizon but it's getting worse and worse.

Contributor
Contributor
Posts: 1
Registered: ‎05-09-2019

Updated FiOS TV Guide

Message 15 of 18
(2,233 Views)

So you felt the need to update the channel guide, whoever decided this should be fired.  You really made it much more difficult for people to see, make the font smaller so you can increase the number of lines and then remove the category colours.   Good work making it easier for me to decide to leave Verizon I would say

Contributor
Contributor
Posts: 1
Registered: ‎06-05-2019

Updated Guide - Awful

Message 16 of 18
(2,232 Views)

Unable to locate the filter for "all subscribed channels" - seems like a have to use "favorites" as a work around.  Anyone locate the "all subscribed" filter?  Please let me know.

 

Fonts are too small to be read from a comfortable distance, this "update" is truly a step back.  Should have had some beta testing for comment.  I doubt I will renew with Verizon FIOS -- it's that bad.

Contributor
Contributor
Posts: 1
Registered: ‎09-18-2020

Re: recent guide and search format change

Message 17 of 18
(2,150 Views)

I AGREE, THE NEW GUIDE FORMAT SUCKS BIG-TIME. I WANT MY OLD ONE BACK. HOW???

Moderator Moderator
Moderator
Posts: 10,426
Registered: ‎03-18-2013

Re: On Demand/Guide Update

Message 18 of 18
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This topic will be locked in order to keep discussions current. If you have the same or similar questions/issues regarding the update released in September, please post your comments in the following topic:


Sept 2020 Fios DVR and Guide Update

How-To Videos
 
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Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
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