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On Demand Issues

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-08-2008

On Demand Issues

Message 1 of 5
(4,422 Views)
Wondering if anyone is having On Demand issues.  My wife was watching a free movie through On Demand last night.  She paused it and then came back and could not get it to play again, just got the black screen.  She tried several times, but still would not work.  I tried the On Demand this morning and the "widgets" button this morning and neither would work.  I just kept getting the black Verizon screen and unavailable.  The funny part is that was just had FIOS installed last night.  So it was not working after 3 hours. 
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: On Demand Issues

Message 2 of 5
(4,409 Views)
let me see what I can find out on that.....What free movie was it do you recall?
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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-08-2008

Re: On Demand Issues

Message 3 of 5
(4,388 Views)

Not sure which free movie, I was not around.  I believe it was on ABC Family.  This morning I tried to hit the "widgets" button for the weather and then it just sat there and I got service unavailable.  We live in Baltimore County, Maryland.  Thanks.

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Bronze Contributor II
Bronze Contributor II
Posts: 121
Registered: ‎09-30-2008

Re: On Demand Issues

Message 4 of 5
(4,376 Views)

Anytime you experience problems with VOD, you should try resetting your internet router by turning it off, unplugging it for 30 seconds, and then turning it back on.  If that doesn't resolve it, then try doing the same for your Set top box.

 

 

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Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎11-01-2008

Re: On Demand Issues

Message 5 of 5
(4,341 Views)

I would recommend you start by checking the STB's IP connectivity.  Menu -> Settings -> System Info.  You will see the IP address listed there.  If it is 0.0.0.0 that's your problem.  If it is 192.168.1.xxx you will probably need to call in if rebooting everything doesnt work out for ya. 

 

TS

TheSanchez
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