On Demand Selection

Posts: 1
Registered: ‎11-25-2014

On Demand Selection

Message 1 of 2

When I select the On Demand Feature in the Menu screen, my TV screen becomes snowy but I am still able to hear the sound.  While watching TV,  typically during certain comercials, my screen will go snowy at times while I can still hear the sound of the commercial.  After 30-45 seconds, the picture will come back on the TV.  What is causing this and how can I correct so this does not happen.  It is very annoying.



Moderator Moderator
Posts: 10,246
Registered: ‎03-18-2013

Re: On Demand Selection

Message 2 of 2

Hi Wennis,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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