On Demand for Quantum TV

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Contributor
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Registered: ‎11-28-2014

On Demand for Quantum TV

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Did anyone know that on quantum TV service on demand video does not resume...it only restarts. This is supposedly a known problem. I was told there is currently no fix in the near future.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
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Registered: ‎11-04-2008

Re: On Demand for Quantum TV

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Its a problem that not only affects quantum, but the older STBs as well.


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Contributor
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Registered: ‎11-28-2014

Re: On Demand for Quantum TV

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I have the exact same issue. When I called them I was told that not only is there nothing that can be done to fix this, also I am not allowed to return to my old service boxes. This is completely ridiculous if you ask me I'm paying about $200 a month, and I can't even leave the room for more then 2 minutes without having to restart my video cause it shuts itself off if paused for that amount of time. You would think if they knew this was an issue they would have removed this error so the video could be paused for an extended period of time or even add the chapters feature like with DVR'd videos.
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