On Demand has serious issues
billwellogic
Enthusiast - Level 1

For the last several weeks On Demand has been choppy, pixelated and generally horrible sound and picture quality.  I seems to me that the capacity needs to be increased on the network.  One search revels that this issue is happening throughout the customer base.

What is Verizon doing to resolve this persistent, systematic issue with its service?

And will customers be compensated?

My contract is up and I am shopping for a new service unless I am convinced this is being addressed.

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Re: On Demand has serious issues
Telcoguru
Master - Level 1

Usually VOD issues are either the router or ONT at the cutomer premise. It is rare that it is in the Verizon network.

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Re: On Demand has serious issues
swollengoat
Enthusiast - Level 2

I had this issue, got a tech to come out and they had to replace some components outside. Been working fine since then. Good luck.

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