×

Switch Account

On Demand has serious issues

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎12-01-2014

On Demand has serious issues

Message 1 of 3
(527 Views)

For the last several weeks On Demand has been choppy, pixelated and generally horrible sound and picture quality.  I seems to me that the capacity needs to be increased on the network.  One search revels that this issue is happening throughout the customer base.

 

What is Verizon doing to resolve this persistent, systematic issue with its service?

 

And will customers be compensated?

 

My contract is up and I am shopping for a new service unless I am convinced this is being addressed.

 

 

2 REPLIES 2
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: On Demand has serious issues

Message 2 of 3
(474 Views)

Usually VOD issues are either the router or ONT at the cutomer premise. It is rare that it is in the Verizon network.

Highlighted
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎06-24-2011

Re: On Demand has serious issues

Message 3 of 3
(455 Views)

I had this issue, got a tech to come out and they had to replace some components outside. Been working fine since then. Good luck.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.