03-28-2019 07:05 PM
I'm trying to watch Game of Thrones on HBO On Demand (which is a channel I pay for). And I enjoy the extra feature at the end of each episode. But it keeps getting cutoff when I play the episode because the next episode wants to start early. Is there any way to prevent this from happening, or is this a bug in your software? It's VERY annoying.
07-10-2019 06:35 AM
I was told that hitting the exit button on the remote, when the next episode starts to overlay the existing one will stop the new episode from starting. I personally don't agree with this behavior and hope the powers that be allow the previous show to finish before beginning the next.
02-18-2020 01:28 PM
So here we are in Feb of 2020 and the problem still exists...
Wife trying to catch up on Criminal Minds episodes and they keep jumping to the next episode shortly before the current one has ended. The work-around Verizon reportedly suggested to someone - Hit Exit when it starts to overlay a new episode - doesn't help if you don't happen to be looking at the screen when the issue occurs. We can't fast-forward and there's no other way to avoid replaying the whole episode to get to where it stopped last time. I don't know if they ever "fixed" the issue and it came back, in which case they need to do something called Regression Testing before they release new software versions, or if it never really got addressed.
02-22-2020 06:59 PM
I keep up with a number of shows via on demand. Never had this issue until this past week - have not seen the end of 4 shows I've watched - very annoying, especially for the monthly cost of the service.
02-24-2020 10:46 AM
I have been reporting this same issue to Verizon regularly and was first told it would be fixed in 48 hours. Second report a week later, no fix and same answer. Third report, was told I would hear back within 24 hours via phone and still nothing. Their techs make promises with no thought of researching an issue or any follow through. obviously a bug in their software. Never happened until I “upgraded” to FIOS One. Tired of paying over $200 / month for this type of service.