I've been having this same problem for ages. About a year ago it seemed to "fix itself", I'm assuming with a software update. A few months back I upgraded to Quantum TV and now the problem is back. When I hit Resume playback you will actually see a frame on the tv where I had left off and then it just restarts. I've looked to see if there were updates but I do not see any. The message boards seem like this is more than just a problem for a few people. Please fix! I'm open to any suggestions as I have a 1 year old and have to stop shows frequently now. At almost $200/mth I really do expect this stuff to work.
I tried it last night several times and it works fine for me. I have no Quantum service and a QIP7232-2 DVR. Every time it timed out, I was able to resume where the movie left off. Once, I even waited 15 minutes after the time out message and resume still worked from the On Demand menu. This wasn't always the case here.
It worked until I upgraded to FIOS Quantum, now it doesn't work anymore. Movies start at the beginning when I click on Resume. It's very annoying to say the least, especially for the amount of money I pay Verizon every month. Please fix this soon.
Same problem here in mid-January 2015 trying to watch "Gone Girl." We just upgraded the STB's and the problem is STILL there. It's disappointing and sad that VZ won't even address this address when so many customers complain about what should be a simple fix. And that chat robot is, again, completey useless.
Hello, VZ. Anyone home?
WHAT A JOKE. Its been years and still same complaints...worst part is... The FF IS SO SLOW... WHY IN THE WORLD WOULD THEY MAKE IT SO YOU CANT FAst foward MORE THAN 2x. I cant pause it for more than 2 minutes without it going back to tv. Theres just so many stupid issues that are so ez to fix... Yet NOTHING.
I wrote this initial post almost THREE YEARS ago. Not only do we still have the same issue, but so do many, many, many, many other people. I don't understand how so many COMPLAINTS about such a fundamental part of OnDemand (pausing and resuming), can still be ignored by Verizon!! When we used Comcast, we had tons of customer service issues but at least the OnDemand service worked properly.
We have a BUNCH of shows we cannot watch OnDemand unless we are sure we can sit through them in their entirety - otherwise, if we pause and try to resume, the shows not only start over, but most don't even have the ability to fast forward. This truly is ludicrous!
VERIZON - START LISTENING TO THE TOP COMPLAINTS OF YOUR CUSTOMERS. IT'S BEEN THREE YEARS SINCE I POSTED THIS AND IT IS STILL AN ISSUE. BAD BUSINESS ON YOUR PART.
It has been stated before that they can not support an unlimited pause. The feed doesn't stop so they can only buffer so much.
Have never seen a comment about why the resume function starts at the beginning rather than the middle.
I don't know why people keep saying this thing about 2x F/F speed. Have any of you even timed it????? I did and the speed is always 8x despite what the screen says. It is 8x no matter the number of presses also. Get it real folks!