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On Screen Caller ID stopped working

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nyt
Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎05-18-2009

On Screen Caller ID stopped working

Message 1 of 3
(746 Views)

I have on screen caller id activiated and it stoped working.  I tried rebooting the box, router, ONT and even tried the the fix it widget and it does not work.

2 REPLIES 2
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: On Screen Caller ID stopped working

Message 2 of 3
(696 Views)

Try deactivating and reactivating it.


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PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: On Screen Caller ID stopped working

Message 3 of 3
(655 Views)

You might try chatting with Verizon and asking them to confirm that your caller ID service to the FiOS STB is using UDP, not TCP.  Some accounts use TCP which is very unreliable.  Mine is set to use UDP (Listener 1) and I never have any issues with it not working, except occasionally when telemarketers spoof caller ID in which case I don't even get the caller ID on my phones.  You can check which "listener" your STP is set to and infer whether it is TCP or UDP by running the Customer Support>>Top Support Tools>>Self Diagnostics check on the STB.  It is listed under the FiOS TV Remote DVR area.  Listerner 1 is UDP and Listener 2 is TCP.

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