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On Screen Caller ID with Fios TV

Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎02-09-2009

On Screen Caller ID with Fios TV

Message 1 of 2

I am not sure whether this is best posted on the home phone forum or the Fios TV technical forum, so heck, I'll post it to both.Smiley Happy


I have FiOS TV along with Verizon phone service, including Caller ID.  A few months back they activated in my area the on TV screen Caller ID popup.  I activated it and for a while it was working fine, but now for quite a while it has not been working at all.


I also have Call Assistant, which from what I understand is required to use the on-screen ID service.  It was also not working, at least with the PC client download, but since installing the upgraded software (which now seems to work properly) that is not an issue, but the on-screen problem is. 


I tried rebooting my set-top box, but that had no effect.  I had called the VCA support line, which proved to be worthless.   Has anyone else had such problems, and if so, who did you contact to rectify the situation?  Any input would be welcome, thanks.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: On Screen Caller ID with Fios TV

Message 2 of 2

Suggestion made in your other post. No reason to post in multiple places.


Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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