On-screen caller ID; diagnostics OK but still no popup on call

[#1]

Enabled caller ID on DVR/stb several days ago;

• checked for availability — OK
• enabled on DVR & STB
• waited 2 full business days

When still no on-screen display after waiting, ran diagnostic; the diag does trigger the test CID popup, but incoming phone calls do not.

I have also done the disable/reboot/enable cycle.  Still no on-screen CID.

[#2]

---

@RobHunt wrote:

Enabled caller ID on DVR/stb several days ago;

• checked for availability — OK
• enabled on DVR & STB
• waited 2 full business days

When still no on-screen display after waiting, ran diagnostic; the diag does trigger the test CID popup, but incoming phone calls do not.

I have also done the disable/reboot/enable cycle.  Still no on-screen CID.

---

Do you have Digital Voice or Freedon Essentials (the old POTS system)?

[#3]

---

@PJL wrote:

Do you have Digital Voice or Freedon Essentials (the old POTS system)?

---

It should be digital voice; it's being carried over FiOS.

[#4]

---

@RobHunt wrote:

---

@PJL wrote:

Do you have Digital Voice or Freedon Essentials (the old POTS system)?

---

It should be digital voice; it's being carried over FiOS.

---

Both are carried over FIOS (POTS over FIBER).  The instructions for on-screen differ depending on which one you use.