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One Channel Freezing Up

One Channel Freezing Up

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Administrator Administrator
Administrator
Posts: 1,163
Registered: ‎12-09-2014

Re: One Channel Freezing Up

Message 91 of 101
(611 Views)

Hello @gba2013

 

Please let me know if you are still experiencing the issue. 

 

Thanks and stay safe. 

 

 

 

 



Nilsa
Community Manager

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-22-2013

Re: One Channel Freezing Up

Message 92 of 101
(578 Views)

I did get a software push late in the day on May 1st.  So far, so good.  Hopefully this very annoying issue is behind us.  

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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎04-26-2020

Re: One Channel Freezing Up

Message 93 of 101
(407 Views)

504 now experiences very frequent drop outs.  Seems fix is resetting signal which is better than freezing.

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Administrator Administrator
Administrator
Posts: 1,163
Registered: ‎12-09-2014

Re: One Channel Freezing Up

Message 94 of 101
(398 Views)

@Scooter3 wrote:

504 now experiences very frequent drop outs.  Seems fix is resetting signal which is better than freezing.


Hello @Scooter3,

Thank you for letting us know. I will bring this to the attention of our development team immediately. 

Thank you! 

Nilsa



Nilsa
Community Manager

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Contributor
Contributor
Posts: 3
Registered: ‎04-29-2020

Re: One Channel Freezing Up

Message 95 of 101
(332 Views)

Yes, still a major problem. It appears that many users were OK after the May 1 update, but I’ve been having the same problems since then. I called tech-support again about a week ago and they said it would be updated within 48 hours.

From my sys info screen:

Release Apr 6-9

Build 26.60

is this the latest version?

if it makes a difference, I am in Medway MA. 

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Administrator Administrator
Administrator
Posts: 1,163
Registered: ‎12-09-2014

Re: One Channel Freezing Up

Message 96 of 101
(313 Views)

@NeedHelp7 wrote:

Yes, still a major problem. It appears that many users were OK after the May 1 update, but I’ve been having the same problems since then. I called tech-support again about a week ago and they said it would be updated within 48 hours.

From my sys info screen:

Release Apr 6-9

Build 26.60

is this the latest version?

if it makes a difference, I am in Medway MA. 


Hello @NeedHelp7,

 

The latest version is 26.61. The push has been sent again. Please let me know if that fixes the issue. 

We apologize for this inconvenience.

Thank you and stay safe.

 

Nilsa



Nilsa
Community Manager

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎04-22-2020

Re: One Channel Freezing Up

Message 97 of 101
(309 Views)

@Nilsa_VZ wrote:

@Scooter3 wrote:

504 now experiences very frequent drop outs.  Seems fix is resetting signal which is better than freezing.


Hello @Scooter3,

Thank you for letting us know. I will bring this to the attention of our development team immediately. 

Thank you! 

Nilsa


We've noticed this also. It happens fairly frequently, but as mentioned, it resolves itself in about 5-10 seconds. Thanks for the update.

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Contributor
Contributor
Posts: 3
Registered: ‎04-29-2020

Re: One Channel Freezing Up

Message 98 of 101
(287 Views)

Been a few hours now.... so far so good. 
Thanks!

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Contributor
Contributor
Posts: 2
Registered: ‎04-26-2020

Re: One Channel Freezing Up

Message 99 of 101
(224 Views)

Definitely still happening. 504 experiences very frequent drop outs.  The fix is resetting signal but when will this ever end. Verizon please update with an estimated time for the fix.  

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Contributor
Contributor
Posts: 4
Registered: ‎04-27-2020

Re: One Channel Freezing Up

Message 100 of 101
(164 Views)

Nilsa--

HELP again--

504 definitely dropping out for several seconds every few minutes...and also losing sound intermittently...what's happening????? 

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