01-29-2017 11:32 AM - edited 01-29-2017 11:48 AM
Since around 8 months ago, I have been having issues with my FIOS TV service. While watching an HD channel, it will be begin to pixelate and if I change the channel up or down, those HD channels will display the currently unavailable message. The way to resolve the issue is to just unplug the coax from the box or wall and plug it back in, the channels return and the SNR values are good. Resetting the box or ONT does not fix the problem. This issue only occurs in one bedroom and occurs basically everyday anywhere between 11am and 4pm. The problem never occurs at night and only affects HD channels. I have had about 6 technicians here over the last 2 months trying to figure out the problem. So far we have done the following:
The box with the issue was sharing a splitter with the router. I have the 150/150 package so the internet is via ethernet but needs the coax attached for the tv guide, etc. Yesterday, the tech installed a temp ethernet line to another room to get it off the splitter and to see if that would help but unfortunately, the issue is here again today. The reason I asked him to run a temp line is because when the router was on the splitter with the box, I could actually disconnect and reconnect the coax to the router and the TV picture would come back. This really makes no sense but I was thinking maybe a bandwidth or grounding issue.
The only thing left seems to be the coax from the outside, it is RG-59 from an older cablevision install.
I want to schedule another service call but the technicians are not being dispatched with the proper information so they show up with the equipment needed to complete the job. They are saying they will need two of them on the job and a 10 foot ladder to gain access to the older wiring. Your technicians to this day have been excellent, so I do not want this to be a negative on them because this is an extremely odd situation.
I am hoping someone reads this and can help with getting this problem resolved.
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