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Online DVR and iPhone DVR manager not working

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mapshug
Contributor
Contributor
Posts: 1
Registered: ‎03-09-2012

Online DVR and iPhone DVR manager not working

Message 1 of 4
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Both my online DVR access and iPhone DVR Manager used to work, but stopped a few months ago. I have reset routers, computers, iPhone, and even uninstalled the app and reinstalled it. I keep getting messages that they cannot communicate with the DVR or that it has timed out trying. This is an important feature for me, please help.
3 REPLIES 3
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Online DVR and iPhone DVR manager not working

Message 2 of 4
(1,201 Views)

Your DVR isn't processing it's daily registration.  I have redone the portmapping to the router. You can unplug the STB then when it comes back up got into the menu, scroll down to customer support, then self diagnostic and start it.  You should then see that listener 1 or 2 started.  Try accessing the DVR via the phone or web again.  If your still having an issue go back to menu to setting to remote DVR then web access.  Here you should have the option to disable. Disable the remote DVR and then enable it again and test for access.  If you are still having issues, please send me a private message to let me know.

Anthony_VZ

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alanjross
Contributor
Contributor
Posts: 2
Registered: ‎05-05-2012

Re: Online DVR and iPhone DVR manager not working

Message 3 of 4
(1,097 Views)
I have had Fios tv and Dvr for years. Internet, iPhone , and iPad access will work erratically. Will indicate a " bad gateway" or cannot access stb most often. I constantly restart the Dvr and router and still no access. Very dissatisfied.
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Online DVR and iPhone DVR manager not working

Message 4 of 4
(1,003 Views)

Since we haven't heard back from you on your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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