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Optical Sound Not Working

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MDFiOS
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-14-2008

Optical Sound Not Working

Message 1 of 4
(4,606 Views)

I have been using the optical connector between by STB and receiver for some time with great results. FiOS tech just replaced my 6200 with a 7100-1. Sound is good for about 10 minutes then quits working.

 

I've tried several optical cables (all brand new) and experience the same end result. Dobly sound for 10 minutes then nothing.

 

Is there an issue with the optical connection on the 7100 STB?

 

IMG 1.6.2

 

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MDFiOS
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-14-2008

Re: Optical Sound Not Working

Message 4 of 4
(4,092 Views)

Finally called FiOS support (on a Thursday) and they offered to send another STB. The replacement 6200 box they sent arrived the next day - great service - but it  had a defective HDMI output so I had to call again. Rep said they would send another STB but since it's Friday it wouldn't arrive until the following Monday.

 

I hooked the 7100 back up and waited for the new box. Monday afternoon another 6200 was delivered. Activition worked within 10 minutes and the optical sound output has been working ever since.

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3 REPLIES 3
VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: Optical Sound Not Working

Message 2 of 4
(4,531 Views)

I have not found any known issues with the optical out on the 7100. But it's still possible that the port is having a compatibility issue with your receiver.

Next time this happens, try going into menu > settings > audio and switch the dynamic range then switch it back to see if that brings back audio.

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

MDFiOS
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-14-2008

Re: Optical Sound Not Working

Message 3 of 4
(4,503 Views)

Changing the audio settings did not restore sound.

 

After posting this I brought a 7100 from my bedroom and plugged it into the entertainment unit (wish I would have thought of this earlier). This one seems to hold the sound through the optical connection.

 

Based on this I'm thinking the first STB has a defective connection and needs to be replaced.

MDFiOS
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-14-2008

Re: Optical Sound Not Working

Message 4 of 4
(4,093 Views)

Finally called FiOS support (on a Thursday) and they offered to send another STB. The replacement 6200 box they sent arrived the next day - great service - but it  had a defective HDMI output so I had to call again. Rep said they would send another STB but since it's Friday it wouldn't arrive until the following Monday.

 

I hooked the 7100 back up and waited for the new box. Monday afternoon another 6200 was delivered. Activition worked within 10 minutes and the optical sound output has been working ever since.

View solution in original post

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