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Outage in Northern VA ?

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎06-30-2012

Outage in Northern VA ?

Message 1 of 193
(6,333 Views)

The storm last night must have done some damage. I am not getting many programs on FIOS as well as the phone line is down. My cell phone does not have any bars as well. Good thing the FIOS internet is working. Anyone else experiencing these problems?

192 REPLIES 192
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-03-2011

Re: Outage in Northern VA ?

Message 2 of 193
(6,330 Views)

Our internet is fine but, like you, no television. We have no VID light on the OTU. Been on hold for 20 minutes so far. I've been looking for something on the website with a list of outages but haven't been able to find anything.

Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎06-30-2012

Re: Outage in Northern VA ?

Message 3 of 193
(6,316 Views)

Good luck, hopefully we can get service back. I actually work for another group at Verizon and being dispatched out to 5 sites with power issues. ugh

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-03-2011

Re: Outage in Northern VA ?

Message 4 of 193
(6,301 Views)

The web tools are horrible. It says we have a "VOD Outage" in our area but it's far more extensive than VOD. They really need to provide a nice simple web page with a list of outages. It would lower their support load and their customer frustration level tremendously.

 

Now on hold for 31 minutes...

Contributor
Contributor
Posts: 2
Registered: ‎06-30-2012

Re: Outage in Northern VA ?

Message 5 of 193
(6,281 Views)

It is 7:45 in the Woodbridge area and I have the same sympotums as described above.  I can find no information anywhere on the internet ... not even the Verizon site.  For a company that advertizes its communications attributes, they would have to improve to get to a rating of "poor" right now!  How hard is it to post something somewhere?  I cannot even find anything on the local TV station's web site.  VERY VERY POOR (but typical Verizon) CUSTOMER SERVICE>

Contributor
Contributor
Posts: 1
Registered: ‎06-30-2012

Re: Outage in Northern VA ?

Message 6 of 193
(6,207 Views)

It's 8:00 am and I have no Verizon land phone or TV.  Also, my AT&T mobile phone is out.  No communication except through internet

Contributor
Contributor
Posts: 2
Registered: ‎06-30-2012

Re: Outage in Northern VA ?

Message 7 of 193
(6,172 Views)

8:00 a.m. and my Fios tv is out ! Internet is working so does anyone have an idea whats going on cause Verizon sure doesn't ?

Contributor
Contributor
Posts: 2
Registered: ‎06-30-2012

Re: Outage in Northern VA ?

Message 8 of 193
(5,971 Views)

No cell phone coverage.  No FiOS TV.  Home phone doesn't work.  Only the internet works.  As such, there is no way to even contact Verizon to get an idea of when they will fix things.

Contributor
Contributor
Posts: 4
Registered: ‎06-30-2012

Re: Outage in Northern VA ?

Message 9 of 193
(5,958 Views)

I live in Westridge over by the Springwoods Elementary school.  I have no cell service, or do I have any add-on FIOS TV set top boxes.  Funny I do have the main FIOS set top working and I do have internet.   Something is hosed that allows other boxes to be added.  Also, been on hold now for 30 minutes... Hope this helps...

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-23-2009

Re: Outage in Northern VA ?

Message 10 of 193
(5,951 Views)

Springfield -- Verizon land line phones out at my house.  Can't make calls on Verizon cell.  Internet and TV okay.  Funny that I can check my voicemail on the cell phone but can't get through to any other number.

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