Well, someone from Verizon is watching us because I posted a phone number that I got from the Verizon chat rep for a billing credit and the number is now "edited for privacy". Very interesting..... What are they afraid of????
06-30-2012 09:56 AM - edited 06-30-2012 10:06 AM
FIOS provide home phone service and wireless service just restored, 12:45PM 30 June 2012, here in South Reston. Never lost TV or internet but phone service was gone since early this morning, 5AM when I noticed but probably earlier....wonderful if you really need help. How do we get a refund?
The support from Verizon is not good at all. I have been trying to email, call, talk to a so call live agent for the last 6 hours.
If there is an issue in the area then Verizon needs to let us know in some type of message. I.E.. Email us and explain.
I have been with FIOS for 6 years and cell phone for over 10. After my contract is up and I leaving and finding another company who cares about their customer. This is not the first for me and many and I am saying many customer has said the same.
NOT HAPPY BUT WILL BE WHEN I LEAVE THEM.