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Outage

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Contributor
Contributor
Posts: 1
Registered: ‎11-21-2010

Outage

Message 1 of 3
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162 VERIA TELEVISION

1768 TV GLOBO

 

 

 

 

 

 

 

 

 

both are outages in our area... will this affect how my fios tv is performing? because right now it does not update the tv guide. i couldnt even use the VOD... it always says Box is offline (VOD_112).  Help please.

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Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Outage

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If you box says it is off line, it means it can't contact the Internet for guide data and other functions. Contact Verizon Tech support regarding this issue.

 

Do you have nore than one box?

 

If so is it doing this on all boxes?

 

Could be a router, set top box issue, or even an issue with the VHO. Contact Verizon.

 

http://www22.verizon.com/Content/ContactUs/CallUs/callus.htm

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Outage

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(14,636 Views)

those channels out wont affect your guide/vod.

 

It sounds like your stb and router are not communicating properly. Before contacting tech support. I'd reboot the router (power off for 30 seconds) and then reboot the stb (unplug from power for 30 seconds) then give it about 5 minutes for both to come back up and load the info. See if that corrects the problem. If that fails, then contact tech support.




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