12-27-2011 04:19 PM
Ahhhh! My bad! I see it in the documentation now- it says 9-5-5. I was looking at the reset for the remote with 9-0-0. Now I see what you are saying, the remote comes default set to 9-0-0 and if you want to control the STB volume, it is 9-5-5.
12-27-2011 06:15 PM
Pointed out the issue to Verizon, and they told me the quote in my last post.
I guess I should read the contents of the links I post. I was a bit embarrassed by that one. Oh well no one is perfect.
11-17-2013 02:08 PM
tomryn, thanks for posting this question and for being persistent about receiving the answer. this is important - not only for old TVs - but also for new TVs that do not have a variable volume in their audio outputs (e.g. the 3.5mm and optical outputs on the samsung LED TVs).
I looked through the manual that comes with the STB and I did not see 955 listed anywhere (which it should be listed in bold), only 900... and what does 900 volume control?! i am guessing nothing. therefore, it would make A LOT of sense if it was set to 955 volume by default. c'mon verizon... and while you're at it, please prevent the "unavailable / unavailable caller ID" callers from calling me twice a day.
prisaz and others... thanks for helping to solve this. this was the only forum that i could find to resolve this issue, which has to be very common.