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Pathetic company and HORRIBLE customer service

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Posts: 1
Registered: ‎12-21-2015

Pathetic company and HORRIBLE customer service

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This may get lengthy, but I will make it as short as possible! 

 

We were set tom move last month, I ordered new service for the day we were moving in.  The deal on the new house fell thru, I called verizon to cancel, I was told there was never an order in the system and, "Are you sure you called verizon?". REALLY? I know who I called and try not to be insulting thinking I am stupid  So, I give him the order # in my email, (which I have an order #, why he couldn't find it...?? And I am the stupid one, right?)

SO, I get a call on 12/8 saying that they're going to be at the property to install, I told them no, we arent moving, I called. So I call to complain, from work I might add, and the woman asks if this is the number associated with the bill, I said, no, I'm at work.. "Oh! Comcast business number".  I say, "what??", really??? And iputs me on hold.  I talk to a guy who says well your service has been shut off, I said turn it back on. He proceeds to tell me that its not that simple, we have to open a new account, which starts with a new credit check. (I had 4 verizon accounts at 4 different locations, you need to run a credit check? Never was even LATE on a payment).  OK, I agree,. just do it, I need TV.  He runs it, apologizing the whole time and says, I see that your bill is going to go up now, I said, the hell it is, he says wait, let me check something, comes back and says that he will have a reminder put into his computer to go in once a month and add the discount to keep my bill at the same price.  Ok, no problm.  **bleep** off I am, but I need TV, so I deal with it. 

I open the mail yesterday to see a bill for 245.00, WAY UP from 177.00 I WS paying, and an 80.00 installation fee to boot.. haha.. for their screww up I pay an installation fee?? Oh not in my lifetime.. I call today and the guy rude  and says Paul doesnt have the authority to discount monthly, I dont know why he said that.. SO I say,, so you're all liars there?  I HAD ENOUGH!!!! I dumped  verizon cell phones, now I cancelled the TV and will cancel the last account and be DONE with this PATHETIC excuse for a company.. Welcome Direct TV with open arms!!!!!   

I am not done with you verizon, I know people locally who work for you and I WILL get an email to a top office and I WILL post it on every forum on the net that I see someone looking for the email to the "Big Dogs"

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Registered: ‎04-29-2009

Re: Pathetic company and HORRIBLE customer service

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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Please keep all correspondence regarding your issue in the private support portal.

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