Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Pathetic service

Reply
Sandeeprajhans
Contributor
Contributor
Posts: 1
Registered: ‎08-10-2013

Pathetic service

Message 1 of 5
(1,134 Views)
I have been disgusted with Verizon service and the devices they provide. So far they replaced my modem/router twice, now they will replace my DVR. If the only solution they have for all problems is replacing devices, why ship faulty ones? And why not change the device vendor?? Totally frustrated

The agents have an attitude problem too
4 REPLIES 4
armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Pathetic service

Message 2 of 5
(1,101 Views)

@Sandeeprajhans wrote:
I have been disgusted with Verizon service and the devices they provide. So far they replaced my modem/router twice, now they will replace my DVR. If the only solution they have for all problems is replacing devices, why ship faulty ones? And why not change the device vendor?? Totally frustrated

The agents have an attitude problem too

Do you have a specific issue or question that I or another of the peer-to-peer users who frequent the forums can address?  We cannot help you convince Verizon to change corporate policy, nor do we specialize in attitudes.  However we often can address specific technical issues that arise. 

 

For the record, Verizon doesn't ship "modem/routers" to FiOS customers.  Routers, yes.  Modem/routers, no.  Good luck.

rpenman65
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-12-2013

Re: Pathetic service

Message 3 of 5
(1,075 Views)

Hopefully you won't ever have a digital voice issue with Verizon. Then your really going to be upset.....

april4363
Contributor
Contributor
Posts: 3
Registered: ‎08-11-2013

Re: Pathetic service

Message 4 of 5
(1,050 Views)

Also be glad you aren't attempting to utilize the FIOS app on the XBox 360. At least they attempt to fix your problem, they either ignore me, or tell me they just don't know anything about it.

JRTEMT
Bronze Contributor II
Bronze Contributor II
Posts: 86
Registered: ‎09-26-2010

Re: Pathetic service

Message 5 of 5
(974 Views)

AGREE. Just spent over 70 minute complaining about my INternet connectivity errors on both IE9 and Chrome. Chat rep connected remotely, asked my contact info 2x, asked my name 3x (when it was posted), merely connected to Verizon.com and YouTube.com and told me my internet connection seemed fine!  REALLY?

 

had to demonstrate going to a site with controls to fill in to throw the Google Chrome 'WAIT' or "KILL PAGE NOW"? error message. THEN HE TOLD ME TO CONTACT A COMPUTER TECH SHOP.     {please keep your posts courteous}


@april4363 wrote:

Also be glad you aren't attempting to utilize the FIOS app on the XBox 360. At least they attempt to fix your problem, they either ignore me, or tell me they just don't know anything about it.


 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title