Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Pause and stutter on TV when I stream to the fios app

Reply
Dmass
Contributor
Contributor
Posts: 3
Registered: ‎11-07-2019

Pause and stutter on TV when I stream to the fios app

Message 1 of 6
(780 Views)

When I start a stream on the Fios TV app (on Android) my live TV freezes and stutters while provisioning the stream to my tablet. This is a with a Fios One set top box. It should be able to handle both streams at the same time. To be specific the Fios One DVR is recording a game, I am watching another channel and I then decide to stream the game to my tablet

5 REPLIES 5
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,514
Registered: ‎12-06-2010

Re: Pause and stutter on TV when I stream to the fios app

Message 2 of 6
(754 Views)

Which version of Fios internet do you have? You might be running out of bandwidth if you have one of the slower plans. Run a Fios speed test, or a Speakeasy speed test to see what you actually have.

Dmass
Contributor
Contributor
Posts: 3
Registered: ‎11-07-2019

Re: Pause and stutter on TV when I stream to the fios app

Message 3 of 6
(751 Views)

I have 75/75 and it measures a little higher. I believe that the bandwidth is fine. The dvr seems to pause live TV and stutter for a bit while it is setting up the stream to the tablet. If this is just me then I have a bad box. If others see this verizon has a software issue!

Dmass
Contributor
Contributor
Posts: 3
Registered: ‎11-07-2019

Re: Pause and stutter on TV when I stream to the fios app

Message 4 of 6
(662 Views)

The formula seems to be record an event (sports) watch something (news) stream the game - in this case last 10 minutes, and the live news feed will stutter a few times while provisioning the stream to the tablet. This should not happen, The box should have enough capacity to manage this operation... No other minis playing at the time, the news is playing on the DVR

MoonDragn
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎05-01-2019

Re: Pause and stutter on TV when I stream to the fios app

Message 5 of 6
(417 Views)

I have the same issue. Using gigabit fios so not bandwidth.  On 5G wifi so no problem there either. The app is just has a problem buffering videos I think.

GaryDM
Moderator Moderator
Moderator
Posts: 2,093
Registered: ‎07-06-2016

Re: Pause and stutter on TV when I stream to the fios app

Message 6 of 6
(410 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.