Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Philadelphia Channel 576 Freezes and Pixelates

SOLVED
Reply
Whywhathow
Contributor
Contributor
Posts: 1
Registered: ‎06-28-2021

Philadelphia Channel 576 Freezes and Pixelates

Message 1 of 5
(542 Views)

Here (south jersey) and now (2021) I'm having these exact problems with NBC Sports Philadelphia channel 576 screen freezes and pixilation for 4 consecutive days and counting. Paying over $200 per month including sports fees and severely poor quality. Had to just turn off tv's (2). 

Every connection is tight and serivces reset thru Verizon. 

C'mon man! Whywhathow is this ever going to be resolved?

 

1 ACCEPTED SOLUTION

Accepted Solutions
dexman
Silver Contributor I
Silver Contributor I
Posts: 228
Registered: ‎06-10-2012

Re: Philadelphia Channel 576 Freezes and Pixelates

Message 5 of 5
(450 Views)

The direct shot is a temporary test. If the pixelation is resolved, then, the OP would need to look at the run from the ONT to the splitter due to multiple devices are experiencing the same problem. 🤔

 

If the problem remains, Verizon would need to investigate as the ONT on back would be the common points.

View solution in original post

4 REPLIES 4
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,612
Registered: ‎12-06-2010

Re: Philadelphia Channel 576 Freezes and Pixelates

Message 2 of 5
(493 Views)

@Whywhathow wrote:

Here (south jersey) and now (2021) I'm having these exact problems with NBC Sports Philadelphia channel 576 screen freezes and pixilation for 4 consecutive days and counting. Paying over $200 per month including sports fees and severely poor quality. Had to just turn off tv's (2). 

Every connection is tight and serivces reset thru Verizon. 

C'mon man! Whywhathow is this ever going to be resolved?

 


Could be a bad splitter, or transmission problem in the area. If you can check with one of your neighbors and see if they have the same problem it would eliminate the transmission problem theory.

dexman
Silver Contributor I
Silver Contributor I
Posts: 228
Registered: ‎06-10-2012

Re: Philadelphia Channel 576 Freezes and Pixelates

Message 3 of 5
(459 Views)

To test the existing infrastructure, would it be possible to run a temporary coax cable directly from the ONT to one of the STBs to see if the problem clears? 🤔

clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,612
Registered: ‎12-06-2010

Re: Philadelphia Channel 576 Freezes and Pixelates

Message 4 of 5
(453 Views)

@dexman wrote:

To test the existing infrastructure, would it be possible to run a temporary coax cable directly from the ONT to one of the STBs to see if the problem clears? 🤔


Coax normally goes to splitter first, one leg going to the router to setup MoCa network and provide viewing data and DVR services, the other to supply programming to the STB. You could try running straight to the STB to test the transmission and the infrastructure, but you won't be able to get any programming info that way.

dexman
Silver Contributor I
Silver Contributor I
Posts: 228
Registered: ‎06-10-2012

Re: Philadelphia Channel 576 Freezes and Pixelates

Message 5 of 5
(451 Views)

The direct shot is a temporary test. If the pixelation is resolved, then, the OP would need to look at the run from the ONT to the splitter due to multiple devices are experiencing the same problem. 🤔

 

If the problem remains, Verizon would need to investigate as the ONT on back would be the common points.

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title