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Picture Quality in HD

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Molly1
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Registered: ‎06-05-2012

Re: Picture Quality in HD

Message 11 of 28
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P.S. The Video Format options from my fios menu have 4 choices - 480, 480p, 720p, and 1080i. There is no option for selecting 1080P and my tv is 1080P.  Would that make a difference?

tns
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Registered: ‎05-22-2010

Re: Picture Quality in HD

Message 12 of 28
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1080P can be chosen from the hidden menu on Motorola if your set supports it.  It will not however be used unless Verizon shows some program in 1080P, which currently they don't or at least I haven't heard them do.  

 

Cicsco boxes can also be setup to allow 1080p, but I am not sure where the setup is.

 

You really don't want your STB/DVR trying to upconvert to 1080P, let your tV handle such.

 

 

Molly1
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Registered: ‎06-05-2012

Re: Picture Quality in HD

Message 13 of 28
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Thanks, sounds like my current settings then are fine, even though my TV is 1080p and the fios menu is set for 1080i (set top box does not have 1080p option on the setting menu on the Cisco box). I still thiink the problem with hd video picture quality (since they are poor on laptop and TV) are in the signal, or from the outside box, lines, etc. Since changing the set-top box did not make a difference, all of my  settings are correct, does anyone have ideas for next step or solution?

Hubrisnxs
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Re: Picture Quality in HD

Message 14 of 28
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Click the Contact us link at the bottom of the page, open an online chat, and or call the 800 VERIZON number to talk with tech support. 

thehonesttruth
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Registered: ‎11-24-2012

Follow-up on FIOS Picture Quality in HD - 11-24-12

Message 15 of 28
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Posted 11-24-12.

 

I was a DISH customer for 14 years and finally switched to FIOS TV, after getting a great bundled deal with their Internet and phone service (which I had previously, only adding the TV part to it).

 

To be blunt, the HD quality is terrible, absolutely terrible. With DISH, the pictures looked sharp, clear and crisp. You could see the sweat glistening on people. With FIOS, it is not as sharp or crystal clear. A very noticeable difference from what I am used to.

 

Before anyone replies, I tried everything wtih looking at the connections, splitters, blah, blah, blah, customer service (useless) etc.

 

WIth FIOS 30 day return policy, I will be cancelling and going back to DISH. Really, what's the point if you get loads of extra movie channels, etc. that look dull and flat.

 

I am very disappointed and was really hoping this would work out.

 

This is the absolute truth!

 

 

 

 

Justin
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Re: Follow-up on FIOS Picture Quality in HD - 11-24-12

Message 16 of 28
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@thehonesttruth wrote:

Posted 11-24-12.

 

I was a DISH customer for 14 years and finally switched to FIOS TV, after getting a great bundled deal with their Internet and phone service (which I had previously, only adding the TV part to it).

 

To be blunt, the HD quality is terrible, absolutely terrible. With DISH, the pictures looked sharp, clear and crisp. You could see the sweat glistening on people. With FIOS, it is not as sharp or crystal clear. A very noticeable difference from what I am used to.

 

Before anyone replies, I tried everything wtih looking at the connections, splitters, blah, blah, blah, customer service (useless) etc.

 

WIth FIOS 30 day return policy, I will be cancelling and going back to DISH. Really, what's the point if you get loads of extra movie channels, etc. that look dull and flat.

 

I am very disappointed and was really hoping this would work out.

 

This is the absolute truth!

 


Then you absolutely have somethng wrong! And since you have told us you have tried eveything without telling us at all what you actually tried, and have made up your mind that you have tried everything, and apparently aren't interested in getting any help, nobody here can help you. Enjoy going backward in quality to Dish....

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

tns
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Posts: 1,759
Registered: ‎05-22-2010

Re: Follow-up on FIOS Picture Quality in HD - 11-24-12

Message 17 of 28
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@thehonesttruth wrote:

Posted 11-24-12.

 

I was a DISH customer for 14 years and finally switched to FIOS TV, after getting a great bundled deal with their Internet and phone service (which I had previously, only adding the TV part to it).

 

To be blunt, the HD quality is terrible, absolutely terrible. With DISH, the pictures looked sharp, clear and crisp. You could see the sweat glistening on people. With FIOS, it is not as sharp or crystal clear. A very noticeable difference from what I am used to.

 

Before anyone replies, I tried everything wtih looking at the connections, splitters, blah, blah, blah, customer service (useless) etc.

 

WIth FIOS 30 day return policy, I will be cancelling and going back to DISH. Really, what's the point if you get loads of extra movie channels, etc. that look dull and flat.

 

I am very disappointed and was really hoping this would work out.

 

This is the absolute truth!

 

 

 

 


Having come from Dish myself, I would have to agree with Justin.  There is something wrong with your setup.  Dish quality is not even close to Verizon Fios quality.

thehonesttruth
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Registered: ‎11-24-2012

Re: Follow-up on FIOS Picture Quality in HD - 11-24-12

Message 18 of 28
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Worked with a Senior Tech who talked me through all the steps. Installer spliced into existing Dish cable, going to FIOS receiver with HDMI cable to TV. Set on sharpest (5) settings, 1080i or P, etc. Still soft: If DISH was a 10 on sharpness, then FIOS is a 7.

 

Help is always appreciated. They are sending another receiver as a last attempt. If that does not work, I will go back to DISH since the 3 point difference is very noticeable to me as a viewer.

tns
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Registered: ‎05-22-2010

Re: Follow-up on FIOS Picture Quality in HD - 11-24-12

Message 19 of 28
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Sharpest setting?  Do you mean on the TV?  Most TV sharpness settings do exactly the opposite. They introduce too much "sharpening" and degrade the picture badly.   I have mine set at at a 10 out of 100 on my Sony and Samsungs.

thehonesttruth
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Posts: 6
Registered: ‎11-24-2012

Re: Follow-up on FIOS Picture Quality in HD - 11-24-12

Message 20 of 28
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The sharpest setting on the JVC  tv has remained unchanged from DISH to FIOS, so this constant should have no impact on what FIOS is transmitting. Again, much sharper and clear with DISH. Receiving a replacement receiver so will swap and see what happens.

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