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Picture/Sound Blacks Out When I turn off a nearby light switch

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633home
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Registered: ‎01-08-2010

Picture/Sound Blacks Out When I turn off a nearby light switch

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i have had FIOS TV for a week.  Both of the DVRs go blank for a couple of seconds then come back when I turn off certain light switches in the same or nearby rooms.  Any ideas on what the problem could be?

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VZ_Constance
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Registered: ‎12-10-2009

Re: Picture/Sound Blacks Out When I turn off a nearby light switch

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Hi 633home...sorry to hear that your DVR's are going blank for a few seconds, it sounds electrical in nature.

Constance
Verizon Telecom
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VZ_Constance
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Re: Picture/Sound Blacks Out When I turn off a nearby light switch

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633home continued...sorry for that break. Since the issue isn't solely with the DVR's, and includes possible electrical issues, this wouldn't be within our scope of support. You may want to ask an electrician.

Constance
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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Registered: ‎08-05-2008

Re: Picture/Sound Blacks Out When I turn off a nearby light switch

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@633home wrote:

i have had FIOS TV for a week.  Both of the DVRs go blank for a couple of seconds then come back when I turn off certain light switches in the same or nearby rooms.  Any ideas on what the problem could be?


 

If you have a UPS (uninterruptable power supply) try hooking the DVR power through it.  If the problem goes away then you definitely have an electrical problem with either the circuit the DVR is on or the switch is on as the switch may be creating a spike on the power. 

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
633home
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Registered: ‎01-08-2010

Re: Picture/Sound Blacks Out When I turn off a nearby light switch

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will try the UPS idea.

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