Hi All,
Ok so after months of continual cutting in and out of picture and now the growing problem with the Auido skipping out or no audio at all (like on HD channel 9) I realized Why am I paying top dollar (nearly $200 monthly when u add in the charge for all the boxes I have,) I've finally got fed up.
I called the billing dept and asked for a drastic discount as the product is not working as promised. I explained the issue (as described above) they wanted to try swapping my HD DVR MultiMedia BOX one more time to see if this would resolve my issue. I agreed and connected to the tech dept. I got once again, to set up appointment for swapping of HD DVR Multi Media room BOX.
Here's where the best news comes into play.. A lady (wont mention her name) from the Verizon ,Yes I said VERIZON, Tech dept. (based out of back east) asked what the issue was... When I explained what the problem was she replied.... "And let me guess, you have all your items hooked up to a Samsung TV." I said yes.. She replied... "Can you return your TV in exchange for another brand?" I said NO. Although only 2 months old, the days allowed for returns or exchanges has expired. The words that follow were the "SHOCKER"..... I'm really sorry sir, but the Motorola boxes we use for Fios TV are not compatible with Samsung TV... let me repeat.. THE HD DVR MULTI MEDIA ROOM BOXES MADE BY MOTOROLA have a recognized issue with Samsung TV's and "WILL NOT WORK PERIOD." She said Verizon is very aware of the problem, don't know how to fix it and durring their training have been advised to ask the customers if they can A. return their TV for another brand, because B) their boxes do not function with Samsung.. I pointed out that the boxes are not working with several makes of TV's per the number of complaints listed on the Verizon Forum.. However she replied that the only TV recognized by Verizon as not going to work was Samsung.
She then connected me to the billing Dept. here in California, explained the issue and that there was no 100% fix at this time for me. Billing dept. will be calling me back on Tuesday or Wed. after the holiday to see how or what kind of resolution we can come to. Unfortunately, as much as I liked everything that was offered by Fios, The picture and audio quality (WHEN IT WORKED) was awesome, but I think I may have to go back to DirecTV until Verizon can get their problems resolved. I hope this answer's several peoples concerns and at the minimum get's you all calling and asking for an immediate reduction in billing price for something that is not 100% operational. Good luck all.
