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Has there been any resolution for this problem? I am in Hampton Roads Virginia and it has progressivly gotten worse since my install in April (yep not even a month with the company yet). It not all the time, or even every day...
It is totally random, i dont even pay attention to what channel i am on, the picture just flashes to black and then back to the show (i also loose audio). At first it was short, like a blink of the eye, but it has been getting longer.
I know no one in here can fix it and I want to call tech support. but wanted to see if anyone has been able to get a solution so when i do call i can kind of "lead" them in a direction that has worked.
Just to update my previous issue. It has gotten ever more frequent in cutting out. I've tried resetting the DVR box, but that never helped. Tonight was the first that I've gotten to call Verizon. They reinitialized my HD/DVR STB from their end. So far no cutting out. We'll see if it holds up.
PS - A previous poster indicated that Samsung and Motorola boxes don't get along via HDMI. I had Comcast prior to this and that also was a Motorola with no issues. I think it has to be a software thing myself.
Just wanted to apologize to whomever I questioned about the incompatibility with Samsung TV's. Found this on the Samsung website today:
Are Samsung TVs Compatible With Verizon FIOS?
Since the release of Samsung’s 2008 televisions, we have received reports that the Motorola HD set-top-boxes installed by Verizon FIOS and some 2008 Samsung TV’s are incompatible. Some customers have reported that when the FIOS HD boxes are connected to Samsung TVs using an HDMI cable, the video drops in and out. The problem occurs randomly and can not be directly tied to any one model, HD box, board type, or television firmware version. The problem is restricted to the HDMI connection. All other connection types work without a problem.
Samsung engineers have visited Verizon multiple times and have tested Verizon’s HD set-top-boxes with many Samsung televisions. In all cases, the problem didn’t occur during the test or, if it did occur, was resolved by replacing the tested set-top-box with an updated model.
After the tests, the technicians at Verizon confirmed that the problem lay with their equipment. To resolve the issue, Verizon will create a new set-top-box and/or write new firmware. In the meantime, Verizon has been advising customers to connect their set-top boxes to Samsung TVs using the Component video connection until a solution is available.
Hope a fix will be available soon.
OK, Seems like I am not alone but the Verizon Tech Support does not seem to have an answer to this. Do they check the forums? I switched from Directv to FIOS when FIOS became available in my neighborhood. From the very beginning I have been experiencing the "white outs" For me these are a few seconds of a white screen (with no picture - not an option even recognized on the troubleshooting page and no sound) This occurs with live TV, and recorded shows. The "snow" is not recorded. If I use the rewind feature I can see what I missed and catch the missed dialogue. Here is an added kicker - I had the program on pause while I was on the phone and I got the snow on the paused screen.
Verizon has replaced the connection box on the the outside of the house, removed excessive cabling, replaced splitters and replaced the STB all to no avail.
I have swapped the HDMI cables that were on the STB and my DVD player...no difference, DVD works fine - STB - snow. I then tried the different HDMI inputs on the TV Swapping the STB to HDMI2 and the DVD to HDMI1. Again, the same results.
I even purchased a higher quality HDMI cable - (Monster THX 700 series) and it is still cutting out.
Verizon is now sending me a set of component cables.
For the people who have tried the switch to component - Did it work? Did the picture quality suffer?
Has anyone tried the suggestion to switch the mode to 720p rather than 1080i? If so, same two questions there.
Firmware updates must come from Verizon and are sent directly to the STB aren't they?
This is indeed very annoying. Did not have any of these problems with Directv and my wife keeps reminding me of that!
If any Verizon Tech Support personnel reads these forums, how about identifying yourself and let us know what is being done about this problem.
I have been experiencing Pixalation since FIOS TV was installed July 10, 2009. A Technician will be out for the third time in the morning Techs were out Thursday 8/27/09, replaced a coax fitting. Picture cleared up but pixalation is back again Friday 8/28/09. The same 75+ channels are effected from the 100's through the 500's. If they do not resolve this tomorrow I will be going back to DirecTV. I think Verizon rushed to claim as much market share as possible. Their Quality Control is sorely lacking. I was so looking forward to a service that was not effected by rain fade and outrageous rates.