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Picture switches to Black and White every few days and can be reset to color by resetting STB

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df03438
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-25-2009

Picture switches to Black and White every few days and can be reset to color by resetting STB

‎12-25-2009 04:06 PM

Message 1 of 3
(4,768 Views)

Sometimes when turning on my TV/STB my picture for all channels is BLACK and WHITE. The only way to get color back is to pull the STB power plug and reset the STB.  This is happening more often.. was once a month ... now almost daily.

1 person had this question.
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2 REPLIES 2
VZ_Javier
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 78
Registered: ‎12-16-2009

Re: Picture switches to Black and White every few days and can be reset to color by resetting STB

‎12-27-2009 06:27 AM

Message 2 of 3
(4,717 Views)

Sorry for your incovenience.   What model stb do you have?  What type of cable is connected from stb to the TV i.e., HDMi, Component, RCA, Coax? 

Javier
Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

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df03438
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-25-2009

Re: Picture switches to Black and White every few days and can be reset to color by resetting STB

‎12-27-2009 08:18 AM

Message 3 of 3
(4,702 Views)

s-video cable from SDTV to Mototrola 6416-2 STB. 

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