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Pixelated pictures, dropped sounds and distorted images

Posts: 1
Registered: ‎10-31-2017

Pixelated pictures, dropped sounds and distorted images

Message 1 of 2

I am growing tired and annoyed going around in circles trying to get help with the awful service the last few months. My TV viewing is expensive, yet Iget no enjoyment watching FIOS TV with its pixelated pictures, dropped sounds, distorted images. I tried calling for tech service, was put on hold until I hung up after 70 minutes!!!This is NOT good service!!

Moderator Moderator
Posts: 2,175
Registered: ‎07-06-2016

Re: Pixelated pictures, dropped sounds and distorted images

Message 2 of 2

Hi Readytoswitch,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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