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Pixelating

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jj71787
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎03-03-2012

Pixelating

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I got fios 2 weeks ago. The picture is amazing. But when I watch the premium channels on demand like hbo and stars the picture pixelates. The picture looks like it scrambles but the movie don't freeze I guess that's pixelating. It's only when watching demand not on any other channel.
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jj71787
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎03-03-2012

Re: Pixelating

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Help please
ornahp
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Posts: 2,219
Registered: ‎03-10-2011

Re: Pixelating

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If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

dave_langer
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎01-27-2012

Re: Pixelating

Message 4 of 4
(499 Views)

I get this too on fasting moving camera cuts or scenes. ITs petty annoying and the    sad thing is, it did not do this nearly as much with comcast.   The thing that annoys me is my friends that have fios say they never see this but I see it a lot

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