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Pixelation on HBO Family

Pixelation on HBO Family

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Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎08-18-2015

Pixelation on HBO Family

Message 1 of 9
(1,100 Views)
I have been seeing intermittent Kosciusko on HBO Family. Started on Wednesday morning.
8 REPLIES 8
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Contributor
Contributor
Posts: 2
Registered: ‎02-12-2016

Re: Pixelation on HBO Family

Message 2 of 9
(1,074 Views)

If it happens on all context on this channel then it could be a bad signal of that channel. Try resetting the coax cable and rebooting the STB. If it happens on HBO Family on all your STB then call verizon Support. But try that coax reset first, it's a quick and easy fix.

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Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎08-18-2015

Re: Pixelation on HBO Family

Message 3 of 9
(1,043 Views)
How exactly do I do the coax reset?
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008

Re: Pixelation on HBO Family

Message 4 of 9
(1,027 Views)

Disconnect and reconnect the coax.

Is it all boxes or just one?

If all, start at ONT and work up to the first splitter.

If it is just one box, start at that box and work back to the first splitter.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎08-18-2015

Re: Pixelation on HBO Family

Message 5 of 9
(1,010 Views)

I've done that already. And I had this problem back when I first got FiOS back in the fall, just with a different station. Now there's another station it's happening with. I think I've learned that intermittent pixelation really can't be fixed. The techs don't even like working on it, mainly because it's kind of hard to track down if it's not happening all the time. And even if it does happen when they see it it's too complicated to go through everything. I don't think FiOS works like regular cable, but I'm not sure. But of course cable had these problems too. Is ANY system perfect?

Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎08-18-2015

Re: Pixelation on HBO Family

Message 6 of 9
(980 Views)
I just want to give an update it's happening on all the HBO channels not just HBO family
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008

Re: Pixelation on HBO Family

Message 7 of 9
(973 Views)

Do you have more than 1 TV? If does it happen on all of them?

Both HD and SD?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎08-18-2015

Re: Pixelation on HBO Family

Message 8 of 9
(967 Views)

Yes it happens on all TVs. I didn't try the SD but that doesn't matter because HD is all I care about.

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Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎08-18-2015

Re: Pixelation on HBO Family

Message 9 of 9
(918 Views)
I just had the tech out and he found nothing wrong. He replaced the ONT but I don't think it fixed the problem. It doesn't always break up that much but it's enough to bother me. I am picky and I pay a lot of money for my services, especially HBO. What I mainly wanted to ask was if anyone else has had problems with HBO. It started happening last Wednesday and didn't happen at all before that. We did have a major snowstorm so I wonder if that had something to do with it. I just don't know what else to do if this doesn't fix the problem.
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