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Pixelation on only 6 premium channels around same time every day

Pixelation on only 6 premium channels around same time every day

Contributor cgsheridan
Posts: 2
Registered: ‎07-16-2010
Message 1 of 2

I've had a couple of different problems.  The newest problem is pixelation on 4 Starz Channels and 2 Encore channels.  Happens every day around the same time and the whole weekend.  So basically when I want to watch TV.  Called twice in the beginning  6 months ago and after service over phone had me check things etc. told me they had complaints in area and they were aware of it and were fixing it.  I'm pretty busy and very patient, so finally a few days ago, I had it.  Called again.  They had me do the same checks etc.  Scheduled Tech to come out the next day (Sat) and because of an additional problem with a mitel voip phone not working with westel box the Tech was suppose to bring the latest edition of the Action Tech box (which they were suppose to give me at installation 2 yr ago but the Tech didn't have one on the truck) and I was hoping he would be able to fix both problems.  However,  Tech came out and had given the last action tech box to previous customer right before me (again) so I'm still daisy-chained with Dlink and westel box just to get me working.  But interest thing is I have 5 TV's in my house all hooked up and they all have this problem.  Tech told me that the installer who worked my house used 3 or 4 splitters and at the most they should use two.  I've had Verizon when it was DSL so for a long time.  Guess they didn't change out my box on outside of house either when they installed me.  So now I have a complete re-install suppose to happen just to get me corrected.  So for two years I've had no guide, no VOD or any of the other features offered.  The pixelation thing is fairly recent, like 6 months ago.  I just hope someone will just get me fixed.  I am tired of just putting up with this.  I've printed off the different helpful things ya'll put on here and have folder so I can at least show the guy when he comes out.  I have two of the 5 TV's that are HD so want to upgrade the boxes on them and wondering if they shouldn't just upgrade the others too while they are out here.  Any suggestions or thoughts on if this will actually correct my problem or how I can just get everything upgraded to the newest since I've put up with this for so long?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 158
Registered: ‎01-04-2011
Message 2 of 2

Hello Cgsheridan,

Sounds like there are 2 different issues here. One is order related the other is technical.  To upgrade the set top boxes an order will need to be placed which we can assist in getting you connected with an order specialist if you would like.  As for the router replacement and cabling issues that will need to be done on a repair ticket.  I will send you a private message to get more information to start the process.


Thank you

Verizon Support

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