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Posts: 1
Registered: ‎03-23-2020


Message 1 of 2

Some channels have pixelation.  The same on three TV's.  Three set top boxes; two HD one not HD.  I checked all cables.  To by-pass the splitter, I ran a cable direct from Verizon master box output to one of the TV's.  No difference.  My daughter has the same problem.  She lives five miles away from me.  I tried all of the suggestions from Verizon on-line help.  I called them and was on hold for 1-1/2 hours and then I hung up.  How do I get a repair person to come to my house?  I only have this issue when watching cable TV.  No issue when watching Prime movies.

Moderator Moderator
Posts: 10,592
Registered: ‎03-18-2013

Re: Pixelation

Message 2 of 2

Hi FlyingA,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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